Shipping Information & Costs
Free Shipping on items over $500 and less than 10 lbs.Exceptions:
In the event additional shipping charges apply, Tillman Tools Customer Care will contact you to obtain your approval.
We do not ship to PO Boxes.
How do I accept my shipments?
A signature is required for all Freight deliveries. Prior to signing and accepting any freight, please insure it has been carefully inspected for any damage.
It is the responsibility of the consignee(s) (customer) to receive all item(s). The consignee or a delegated representative must be present to receive any item(s) at the time of delivery.
The Consignee Responsibilities(s)
Failure for a consignee(s) to be present to accept a delivery may result in a delayed delivery and possible holding of the item(s) as well as additional charges by the freight company. If the freight company is unable to make delivery, storage charges for each day held will accrue. If held, these charges are the responsibility of the client who placed the order. In the event that neither the freight company nor Tillman Tools are able to contact the customer who placed the order, the item(s) will be returned. In this event, the customer who placed the order will be held responsible for any and all costs (including, but not limited to; storage and any additional delivery attempts). Also, Tillman Tools may charge a restocking fee.
Receiving Delivered Item(s)
The consignee is responsible for the removal of all item(s) from the truck. Driver(s) are not allowed or responsible for removing delivered item(s). Unless a lift gate service is requested at the time of the order, the consignee is responsible for handling the item(s) which may require a fork‐lift. If the shipment can't be unloaded, and the freight company is requested to return with a lift‐gate equipped truck, the consignee will be responsible for the cost.
Inspecting Your Shipment
Prior to signing and accepting any freight, please insure it has been carefully inspected for any damage.
It is the consignee's responsibility to inspect their shipment for any and all damages. If the item(s) have been damaged, the consignee should refuse the delivery and immediately contact Tillman Tools. If the item has minor damage the consignee must write a precise description of the damage on both the consignees copy and the freight company's copy of the delivery waybill.
Please note: Tillman Tools is exempt from any and all damages to any item(s) unless noted on the shipping waybill by the receiving consignee or if the shipment is refused. If the shipment is signed for with no damage noted, the consignee will need to file a claim with the carrier directly. Tillman Tools will not reimburse the consignee for any damage not noted with the shipper at the time of delivery.
Concealed Loss or Damage
Please open and inspect all item(s) within the shipment as quickly as possible. If concealed damage is discovered please contact the freight carrier to file a concealed damage claim. Also, please make every attempt to leave the package, package materials and its contents as you found them when you first discovered the damage.