Terms and Conditions

Please read the following terms and conditions of use carefully before using this website.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

SHIPPING INFORMATION & COST
Free Shipping on items over $500 and less than 10 lbs.
Exceptions:
  • Alaska, Hawaii and orders shipped outside the United States
  • Items weighing 70 lbs. or more may result in additional charges and/or may require truck delivery
  • Additional charges will apply on all truck shipments requiring lift gate service and/or residential delivery service
  • Lift gate service (125 lbs. or more) = $125

In the event additional shipping charges apply, Tillman Tools Customer Care will contact you to obtain your approval.

We do not ship to PO Boxes.

Shipping Terms

How do I accept my shipments?

A signature is required for all Freight deliveries. Prior to signing and accepting any freight, please insure it has been carefully inspected for any damage.

It is the responsibility of the consignee(s) (customer) to receive all item(s). The consignee or a delegated representative must be present to receive any item(s) at the time of delivery.

  • Customers are responsible for inspecting thoroughly all shipments for damage prior to signing and accepting their purchases.
  • Any item with damage should be refused.
  • The customer should decline the signature request and contact Tillman Tools Customer Care to request replacement product or refund.
  • If a shipment is signed for without exception noted for damage, the customer will need to contact the freight carrier directly to file a claim.

The Consignee Responsibilities(s)

Failure for a consignee(s) to be present to accept a delivery may result in a delayed delivery and possible holding of the item(s) as well as additional charges by the freight company. If the freight company is unable to make delivery, storage charges for each day held will accrue. If held, these charges are the responsibility of the client who placed the order. In the event that neither the freight company nor Tillman Tools are able to contact the customer who placed the order, the item(s) will be returned. In this event, the customer who placed the order will be held responsible for any and all costs (including, but not limited to; storage and any additional delivery attempts). Also, Tillman Tools may charge a restocking fee.

Receiving Delivered Item(s)

The consignee is responsible for the removal of all item(s) from the truck. Driver(s) are not allowed or responsible for removing delivered item(s). Unless a lift gate service is requested at the time of the order, the consignee is responsible for handling the item(s) which may require a fork‐lift. If the shipment can't be unloaded, and the freight company is requested to return with a lift‐gate equipped truck, the consignee will be responsible for the cost.

Inspecting Your Shipment

Prior to signing and accepting any freight, please insure it has been carefully inspected for any damage.

It is the consignee's responsibility to inspect their shipment for any and all damages. If the item(s) have been damaged, the consignee should refuse the delivery and immediately contact Tillman Tools. If the item has minor damage the consignee must write a precise description of the damage on both the consignees copy and the freight company's copy of the delivery waybill.

Please note: Tillman Tools is exempt from any and all damages to any item(s) unless noted on the shipping waybill by the receiving consignee or if the shipment is refused. If the shipment is signed for with no damage noted, the consignee will need to file a claim with the carrier directly. Tillman Tools will not reimburse the consignee for any damage not noted with the shipper at the time of delivery.

Concealed Loss or Damage

Please open and inspect all item(s) within the shipment as quickly as possible. If concealed damage is discovered please contact the freight carrier to file a concealed damage claim. Also, please make every attempt to leave the package, package materials and its contents as you found them when you first discovered the damage.

RETURN POLICY

Our number one goal at Tillman Tools is for you to be happy with your purchase.

  • We will not honor a return outside of our 30 day no-hassle satisfaction guarantee. We strongly suggest you fully inspect and test your item upon arrival and contact us prior to the expiration of our return policy if your item is not operating as expected.
  • Please note that we take stock numbers of item/serial numbers and will verify that all returns are the original item purchased from us.
  • You must contact us to get an RMA (Return Merchandise Authorization) number before sending the item back to us for a refund.
  • We will only accept a return if item was grossly misrepresented or defective. You must contact us immediately and return the item within 7 days of the actual receipt of the item (we verify through Delivery Confirmation). You may be required to take pictures of the item when making a misrepresentation claim. You may have to return the item altogether for a full refund. Returned product must be in original packaging, unused, undamaged, and in salable condition.
  • A 30% restocking fee will apply to all returns of non-defective items.

Return Instructions:

Step #1: Call our Customer Care team at 909-334-4400 to request an RMA (Return Merchandise Authorization).

Step #2: Pack your item for return.

Step #3: Insure the package for your protection and return to the address provided on the RMA.


Is your item missing parts?

Often, we can send a replacement part for a missing or defective item. If you have a part that is missing or defective, please call our Custom Care team at 909-334-4400 and we’ll verify if a part can be ordered and sent directly to you.

Damaged Product and Freight (LTL – less than load) Shipments


Packaging - Please retain all packaging materials until you are confident your item is in good working order. Should you need to return an item to Tillman Tools, all packaging materials including wood crates and large boxes must be included. If you have uncrated an item you will be responsible for rebuilding that crate, which might include the need to purchase and fasten new wood supports at your own expense.


Damaged Products - Please inspect your delivery prior to signing the receipt from the carrier. Inspecting your delivery should include the outside packaging AND the contents of the package, as well. Notes regarding possible damage should be written on the bill of lading prior to signing for any merchandise. If you sign for delivery without noting possible damage on the bill of lading, you will be responsible for filing a freight claim with the carrier and arranging for any repair or return of the damaged good.


Suspect Damage - On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is easily handled.


If after inspection you do find actual damage, please contact the Tillman Tools Custom Care team immediately by phone so we can assist with repairing or replacing your damaged item. Please note that engine powered equipment that has been gassed or oiled must be taken to a service center for assistance (additional information listed below).

Obvious Damage - If you notice obvious damage, please do not sign for the delivery and follow these steps:


  • Refuse Delivery - Do not sign for the delivery.
  • Call Us Immediately - Freight claims are time sensitive and must be completed immediately.
  • Do Not Email - It is important that you call and speak with our Customer Care team; email should not be used to communicate a package that has been refused.
  • Once we are notified of the damage, arrangements will be made to send a replacement.

Important Information about Engine Powered Equipment (Gas and Oil):

Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. Once a product has been gassed or oiled, it needs to be taken to an authorized service center for any repair or technical assistance which may be covered under warranty. Gassed and oiled product cannot be returned to Tillman Tools for exchange, credit, or refund.


Tillman Tools is unable to arrange transportation of gassed or oiled items to or from an authorized service center. We are also unable to arrange for a technician to come to your location for service.


Cost associated with transportation to a service center, or repair work outside of what’s covered under warranty, is at the sole expense of the customer and will not be reimbursed by Tillman Tools.

Product Warranties:

Most of the items sold by Tillman Tools, LLC are covered under the manufacturer's warranty. Please contact us for warranty information regarding specific manufacturers or items. If a customer has a warranty claim, in most cases, Tillman Tools, LLC will help facilitate the warranty process to ensure a timely handling of warranty claims. Tillman Tools, LLC will issue a Return Authorization number for every return. Customers may request an RA Number by sending an email to costumercare@tillmantools.com This email must contain proof of purchase. Returned goods will not be accepted without an RA Number. Customers are responsible for shipping both ways.

Product Information – California Proposition 65

The State of California requires that certain warnings be given concerning products which contain chemicals subject to Proposition 65. A complete list of Proposition 65 regulated chemicals is available at www.oehha.ca.gov.

Information about products subject to California Proposition 65 is as provided by our supplier. We make no warranty or representation concerning that information and will have no liability therefore. Some products sold by us contain ingredients known to the state of California to cause cancer and birth defects or other reproductive harm.

Force Majeure

Tillman Tools, LLC shall not be liable for any delay in, or impairment of, performance resulting in whole or in part from any force majeure event, including but not limited to acts of God, labor disruptions, acts of war, acts of terrorism (whether actual or threatened), governmental decrees or controls, insurrections, epidemics, quarantines, shortages, communication or power failures, fires, accidents, explosions, inability to procure or ship product or obtain permits and licenses, inability to procure supplies or raw materials, severe weather conditions, catastrophic events, or any other circumstance or cause beyond the reasonable control of Tillman Tools, LLC in the conduct of its business.

Frequently Asked Questions:

Only part of the tool needs to be replaced, do I need to send the entire item back?

In most cases yes but first contact Customer Care to find out at 909-334-4400.


I paid for additional materials for the item I purchased from Tillman Tools, will that money be refunded?


Unfortunately, we cannot reimburse customers for any costs associated with additional materials, etc., when an item is returned or exchanged.


How are refunds issued?


Refunds are issued via the method of original payment. Returns are processed within 48 hours from the time your item is received (Monday - Friday).


I purchased my item more than 30 days ago, can it be returned?


We will not honor a return outside of our 30 day no-hassle satisfaction guarantee. We strongly suggest you fully inspect and test your item upon arrival and contact us within 7 days if your item is not operating as expected.


My item is defective and it’s past the no-hassle satisfaction guarantee return window, what should I do?


We encourage you to test your product within 7 days of receipt, so we can quickly remedy any issues. If you think your product is defective, don't worry. In most cases, it's a simple issue that can be resolved over the phone. When you call the Tillman Tools Customer Care team please have your model number and serial number available for fastest service.


My package is lost, what should I do?


Lost packages are usually located by the carrier and delivered. To avoid duplicate shipments, replacements will be sent after the claims process is complete. Although we are unable to expedite replacements, be assured that we will work diligently with the carrier to resolve these matters in the most efficient way possible. You must contact us within two weeks of the actual scheduled delivery to guarantee that a lost claim with the carrier can be made.


I accidentally used the wrong address on my order. What should I do?


If a package is returned to Tillman Tools due to an incorrect shipping address provided by a customer, the customer will be responsible for any additional shipping costs or the return shipping cost, as well as the re-delivery cost. Tillman Tools is not responsible for packages delivered incorrectly due to incorrect shipping information. If the item qualified for our "Free Shipping" promotion, it will not be valid due to the error on the customer's part, and the customer will be charged for all actual shipping costs. In some cases, we may be able to reroute the package to the correct address. However, you will be responsible for the costs associated with rerouting the package.


How do I cancel my order?


Because we ship orders as quickly as possible, it may not be possible to stop your order from shipping. Once shipped, we are not able to cancel your order. If you decide you do not want to keep your order you may

OTHER TERMS & CONDITIONS

Copyright


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Tillman Tools. The collective work includes works that are licensed to Tillman Tools. Copyright 2018, Tillman Tools ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Tillman Tools or purchasing Tillman Tools products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Tillman Tools or to purchase Tillman Tools products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Tillman Tools. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Tillman Tools used in the site are trademarks or registered trademarks of Tillman Tools
Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Tillman Tools disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Tillman Tools does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Tillman Tools does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Tillman Tools shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Tillman Tools has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Tillman Tools product is mistakenly listed at an incorrect price, Tillman Tools reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Tillman Tools reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Tillman Tools shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Tillman Tools without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Tillman Tools may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Tillman Tools.
Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Tillman Tools products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Tillman Tools products) must be commenced within one (1) year after the claim or cause of action arises. Tillman Tools's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Tillman Tools may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Tillman Tools or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. By purchasing on Tillman Tools website you agree to receive future email communication that may include special promotions, discounts or product updates.

Participation Disclaimer

Tillman Tools does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Tillman Tools is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Tillman Tools reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Tillman Tools in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Tillman Tools, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Tillman Tools may link to sites operated by third parties. However, even if the third party is affiliated with Tillman Tools, Tillman Tools has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Tillman Tools. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Tillman Tools seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).