Please read the following terms and conditions of use carefully before
using this website. All users of this site agree that access to and use of this site are
subject to the following terms and conditions and other applicable law. If you
do not agree to these terms and conditions, please do not use this site. Free
Shipping on items over $500 and less than 10 lbs. Exceptions:
In the event additional
shipping charges apply, Tillman Tools Customer Care will contact you to obtain
your approval. We do not ship to PO
Boxes. Shipping Terms How do I accept my
shipments? A signature is required
for all Freight deliveries. Prior to signing and accepting any freight, please ensure
it has been carefully inspected for any damage. It is the responsibility
of the consignee(s) (customer) to receive all item(s). The consignee or a
delegated representative must be present to receive any item(s) at the time of
delivery.
The Consignee
Responsibilities(s) Failure for a consignee(s)
to be present to accept a delivery may result in a delayed delivery and
possible holding of the item(s) as well as additional charges by the freight
company. If the freight company is unable to make the delivery, storage charges
for each day held will accrue. If held, these charges are the responsibility of
the client who placed the order. If neither the freight company nor Tillman
Tools can contact the customer who placed the order, the item(s) will be
returned. In this event, the customer who placed the order will be held
responsible for all costs (including, but not limited to; storage and any
additional delivery attempts). Also, Tillman Tools may charge a restocking fee. Receiving Delivered
Item(s) The consignee is
responsible for the removal of all items(s) from the truck. Driver(s) are not
allowed or responsible for removing delivered item(s). Unless a lift gate
service is requested at the time of the order, the consignee is responsible for
handling the item(s) which may require a fork‐lift. If the shipment
can't be unloaded, and the freight company is requested to return with a lift‐gate equipped truck, the
consignee will be responsible for the cost. Inspecting Your Shipment Prior to signing and
accepting any freight, please ensure it has been carefully inspected for any
damage. It is the consignee's
responsibility to inspect their shipment for all damages. If the item(s) have
been damaged, the consignee should refuse the delivery and immediately contact
Tillman Tools. If the item has minor damage the consignee must write a precise
description of the damage on both the consignees copy and the freight company's
copy of the delivery waybill. Please note: Tillman Tools is exempt from all
damages to any item(s) unless noted on the shipping waybill by the receiving
consignee or if the shipment is refused. If the shipment is signed for with no
damage noted, the consignee will need to file a claim with the carrier
directly. Tillman Tools will not reimburse the consignee for any damage not
noted with the shipper at the time of delivery. Concealed Loss or Damage Please open and inspect
all item(s) within the shipment as quickly as possible. If concealed damage is
discovered please contact the freight carrier to file a concealed damage claim.
Also, please make every attempt to leave the package, package materials and its
contents as you found them when you first discovered the damage.
Return Instructions: Step #1: Contact us at
sales@tillmantools.com to request an RMA (Return Merchandise Authorization). We
do not handle returns over the phone. Step #2: Pack your item for return. Make
sure to enclose a copy of the RMA. Step #3: Ensure the package for your
protection and return to the address provided on the RMA.
Is your item missing
parts? Often, we can send a
replacement part for a missing or defective item. If you have a part that is
missing or defective, please call our Custom Care team at 909-334-4400 and
we’ll verify if a part can be ordered and sent directly to you.
Packaging - Please retain all
packaging materials until you are confident your item is in good working order.
Should you need to return an item to Tillman Tools, all packaging materials
including wood crates and large boxes must be included. If you have uncrated an
item you will be responsible for rebuilding that crate, which might include the
need to purchase and fasten new wood supports at your own expense.
Damaged Products - Please inspect your
delivery prior to signing the receipt from the carrier. Inspecting your delivery
should include the outside packaging AND the contents of the package, as well.
Notes regarding possible damage should be written on the bill of lading prior
to signing for any merchandise. If you sign for delivery without noting
possible damage on the bill of lading, you will be responsible for filing a
freight claim with the carrier and arranging for any repair or return of the
damaged good.
Suspect Damage - On occasion, the outer
carton may look damaged, but the product inside the box is perfectly fine. If
you suspect concealed damage, notate "Possible Freight
Damage" on the delivery receipt while the driver is present. This way,
if you discover later that the product is damaged, the remedy of a freight
claim is easily handled.
If after
inspection you do find actual damage, please contact the Tillman Tools Custom
Care team immediately by phone so we can assist with repairing or replacing
your damaged item. Please note that engine powered equipment that has been
gassed or oiled must be taken to a service center for assistance (additional
information listed below). Obvious Damage - If you notice obvious
damage, please do not sign for the delivery, and follow these steps:
Important Information about Engine
Powered Equipment (Gas and Oil): Engine powered equipment
cannot be returned once it has been gassed or oiled due to federal shipping
regulations. Once a product has been gassed or oiled, it needs to be taken to
an authorized service center for any repair or technical assistance which may
be covered under warranty. Gassed and oiled product cannot be returned to
Tillman Tools for exchange, credit, or refund.
Tillman Tools is unable to
arrange transportation of gas or oil items to or from an authorized service
center. We are also unable to arrange for a technician to come to your location
for service.
Cost associated with
transportation to a service center, or repair work outside of what’s covered
under warranty, is at the sole expense of the customer and will not be
reimbursed by Tillman Tools. Product Warranties: Most of the items sold by
Tillman Tools, LLC are covered under the manufacturer's warranty. Please
contact us for warranty information regarding specific manufacturers or items.
If a customer has a warranty claim, in most cases, Tillman Tools, LLC will help
facilitate the warranty process to ensure a timely handling of warranty claims.
Tillman Tools, LLC will issue a Return Authorization number for every return.
Customers may request an RA Number by sending an email to
costumercare@tillmantools.com This email must contain proof of purchase.
Returned goods will not be accepted without an RA Number. Customers are
responsible for shipping both ways. Product Information – California
Proposition 65 The State of California
requires that certain warnings be given concerning products which contain
chemicals subject to Proposition 65. A complete list of Proposition 65
regulated chemicals is available at www.oehha.ca.gov. Information about products
subject to California Proposition 65 is provided by our supplier. We make no
warranty or representation concerning that information and will have no liability,
therefore. Some products sold by us contain ingredients known to the state of
California to cause cancer and birth defects or other reproductive harm. Force Majeure Tillman Tools, LLC shall
not be liable for any delay in, or impairment of, performance resulting in
whole or in part from any force majeure event, including but not limited to
acts of God, labor disruptions, acts of war, acts of terrorism (whether actual
or threatened), governmental decrees or controls, insurrections, epidemics,
quarantines, shortages, communication or power failures, fires, accidents,
explosions, inability to procure or ship product or obtain permits and
licenses, inability to procure supplies or raw materials, severe weather
conditions, catastrophic events, or any other circumstance or cause beyond the
reasonable control of Tillman Tools, LLC in the conduct of its business. Frequently Asked Questions: Only part of the tool needs to be
replaced, do I need to send the entire item back?
In most cases yes but
first contact Customer Care to find out at 909-334-4400.
I paid for additional
materials for the item I purchased from Tillman Tools, will that money be
refunded?
Unfortunately, we cannot
reimburse customers for any costs associated with additional materials, etc.,
when an item is returned or exchanged.
How are refunds issued?
Refunds are issued via the
method of original payment. Returns are processed within 48 hours from the time
your item is received (Monday - Friday).
I purchased my item more
than 30 days ago, can it be returned?
We will not honor a return
outside of our 30 day no-hassle satisfaction guarantee. We strongly suggest you
fully inspect and test your item upon arrival and contact us within 7 days if
your item is not operating as expected.
My item is defective and
it’s past the no-hassle satisfaction guarantee return window, what should I do?
We encourage you to test
your product within 7 days of receipt, so we can quickly remedy any issues. If
you think your product is defective, don't worry. In most cases, it's a simple
issue that can be resolved over the phone. When you call the Tillman Tools
Customer Care team please have your model number and serial number available
for the fastest service.
My package is lost, what
should I do?
Lost packages are usually
located by the carrier and delivered. To avoid duplicate shipments,
replacements will be sent after the claims process is complete. Although we are
unable to expedite replacements, be assured that we will work diligently with
the carrier to resolve these matters in the most efficient way possible. You
must contact us within two weeks of the actual scheduled delivery to guarantee
that a loss claim with the carrier can be made.
I accidentally used the wrong
address on my order. What should I do?
If a package is returned
to Tillman Tools due to an incorrect shipping address provided by a customer,
the customer will be responsible for any additional shipping costs or the
return shipping cost, as well as the re-delivery cost. Tillman Tools is not
responsible for packages delivered incorrectly due to incorrect shipping
information. If the item qualified for our "Free Shipping" promotion,
it will not be valid due to an error on the customer's part, and the customer
will be charged for all actual shipping costs. In some cases, we may be able to
reroute the package to the correct address. However, you will be responsible
for the costs associated with rerouting the package.
How do I cancel my order?
Because we ship orders as
quickly as possible, it may not be possible to stop your order from shipping.
Once shipped, we are not able to cancel your order. If you decide you do not
want to keep your order you may request a return to sales@tillmantools or
refuse delivery from the carrier when the order arrives.
The
entire content included in this site, including but not limited to text,
graphics or code is copyrighted as a collective work under the United States
and other copyright laws, and is the property of Tillman Tools. The collective
work includes works that are licensed to Tillman Tools. Copyright 2018, Tillman
Tools ALL RIGHTS RESERVED. Permission is granted to electronically copy and
print hard copy portions of this site for the sole purpose of placing an order
with Tillman Tools or purchasing Tillman Tools products. You may display and,
subject to any expressly stated restrictions or limitations relating to
specific material, download or print portions of the material from the
different areas of the site solely for your own non-commercial use, or to place
an order with Tillman Tools or to purchase Tillman Tools products. Any other
use, including but not limited to the reproduction, distribution, display, or
transmission of the content of this site is strictly prohibited, unless
authorized by Tillman Tools. You further agree not to change or delete any
proprietary notices from materials downloaded from the site. Trademarks All trademarks, service marks and trade names of Tillman Tools used in
the site are trademarks or registered trademarks of Tillman Tools Warranty
Disclaimer This
site and the materials and products on this site are provided "as is"
and without warranties of any kind, whether express or implied. To the fullest
extent permissible pursuant to applicable law, Tillman Tools disclaims all
warranties, express or implied, including, but not limited to, implied
warranties of merchantability and fitness for a particular purpose and
non-infringement. Tillman Tools does not represent or warrant that the
functions contained in the site will be uninterrupted or error-free, that the
defects will be corrected, or that this site or the server that makes the site
available are free of viruses or other harmful components. Tillman Tools does
not make any warranties or representations regarding the use of the materials on
this site in terms of their correctness, accuracy, adequacy, usefulness,
timeliness, reliability or otherwise. Some states do not permit limitations or
exclusions on warranties, so the above limitations may not apply to you. Limitation
of Liability Tillman
Tools shall not be liable for any special or consequential damages that result
from the use of, or the inability to use, the materials on this site or the
performance of the products, even if Tillman Tools has been advised of the
possibility of such damages. Applicable law may not allow the limitation of
exclusion of liability or incidental or consequential damages, so the above
limitation or exclusion may not apply to you. Typographical
Errors If a
Tillman Tools product is mistakenly listed at an incorrect price, Tillman Tools
reserves the right to refuse or cancel any orders placed for a product listed
at the incorrect price. Tillman Tools reserves the right to refuse or cancel
any such orders whether the order has been confirmed and your credit card
charged. If your credit card has already been charged for the purchase and your
order is cancelled, Tillman Tools shall issue a credit to your credit card
account in the amount of the incorrect price. Term;
Termination These
terms and conditions are applicable to you upon accessing the site and/or
completing the registration or shopping process. These terms and conditions, or
any part of them, may be terminated by Tillman Tools without notice at any
time, for any reason. The provisions relating to Copyrights, Trademark,
Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall
survive any termination. Notice Tillman Tools may deliver notice to you by means of e-mail, a general
notice on the site, or by other reliable method to the address you have
provided to Tillman Tools. Miscellaneous Your use
of this site shall be governed in all respects by the laws of the state of
California, U.S.A., without regard to choose of law provisions, and not by the
1980 U.N. Convention on contracts for the international sale of goods. You
agree that jurisdiction over and venue in any legal proceeding directly or
indirectly arising out of or relating to this site (including but not limited
to the purchase of Tillman Tools products) shall be in the state or federal
courts located in Los Angeles County, California. Any cause of action or claim
you may have with respect to the site (including but not limited to the
purchase of Tillman Tools products) must be commenced within one (1) year after
the claim or cause of action arises. Tillman Tools’ failure to insist upon or
enforce strict performance of any provision of these terms and conditions shall
not be construed as a waiver of any provision or right. Neither the course of
conduct between the parties nor trade practice shall act to modify any of these
terms and conditions. Tillman Tools may assign its rights and duties under this
Agreement to any party at any time without notice to you. Use of
Site Harassment
in any manner or form on the site, including via e-mail, chat, or by use of
obscene or abusive language, is strictly forbidden. Impersonation of others,
including Tillman Tools or other licensed employees, host, or representative,
as well as other members or visitors on the site is prohibited. You may not
upload to, distribute, or otherwise publish through the site any content which
is libelous, defamatory, obscene, threatening, invasive of privacy or publicity
rights, abusive, illegal, or otherwise objectionable which may constitute or
encourage a criminal offense, violate the rights of any party or which may
otherwise give rise to liability or violate any law. You may not upload
commercial content on the site or use the site to solicit others to join or
become members of any other commercial online service or other organization. By
purchasing on Tillman Tools website, you agree to receive future email
communication that may include special promotions, discounts or product updates. Participation
Disclaimer Tillman
Tools does not and cannot review all communications and materials posted to or
created by users accessing the site and is not in any manner responsible for
the content of these communications and materials. You acknowledge that by
providing you with the ability to view and distribute user-generated content on
the site, Tillman Tools is merely acting as a passive conduit for such
distribution and is not undertaking any obligation or liability relating to any
contents or activities on the site. However, Tillman Tools reserves the right
to block or remove communications or materials that it determines to be (a)
abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c)
in violation of a copyright, trademark, or other intellectual property right of
another or (d) offensive or otherwise unacceptable to Tillman Tools in its sole
discretion. Indemnification You
agree to indemnify, defend, and hold harmless Tillman Tools, its officers,
directors, employees, agents, licensors, and suppliers (collectively the
"Service Providers") from and against all losses, expenses, damages,
and costs, including reasonable attorneys' fees, resulting from any violation
of these terms and conditions or any activity related to your account
(including negligent or wrongful conduct) by you or any other person accessing
the site using your Internet account. Third-Party
Links To
provide increased value to our visitors, Tillman Tools may link to sites
operated by third parties. However, even if the third party is affiliated with
Tillman Tools, Tillman Tools has no control over these linked sites, all of
which have separate privacy and data collection practices, independent of
Tillman Tools. These linked sites are only for your convenience and therefore
you access them at your own risk. Nonetheless, Tillman Tools seeks to protect
the integrity of its web site and the links placed upon it and therefore
requests any feedback on not only its own site, but for sites it links to as
well (including if a specific link does not work).
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